Job Title: Senior DevOps Engineer

Company Name: Lions Candle-Dispatch Solution

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/j3qcxqb9j025m5kl

Job Description: Posted 1w agoSenior DevOps Engineer@ Lions Candle-Dispatch SolutionView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:Manage operations, Monitor performance, Troubleshoot issuesRequirements Summary:Experience supporting production systems in DevOps/operations; strong AWS and Unix/Linux skills; experience with Genesys IVR/SIP, MySQL, and IaC; good networking and troubleshooting abilities.Technical Tools Mentioned:AWS, Unix/Linux, Genesys, SIP, MySQL, Infrastructure as Code, Wireshark, Tomcat, Splunk
Company Description:Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.Job Description:The Senior DevOps Engineer is responsible for the operational stability, performance, and reliability of global IVR systems. This role focuses on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments. The position plays a critical role in ensuring uninterrupted customer access to IVR services and rapid response to operational issues.The role works closely with IVR Engineers, Application Architects, QA, and external partners to support deployments, troubleshoot production issues, and continuously improve system stability. It requires strong technical fundamentals across infrastructure, networking, and voice systems, combined with an operations mindset.Responsibilities:Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environmentsAssist with deployments, configurations, and release activitiesSupport IVR systems deployed across AWS and on-premises environmentsManage day-to-day operations of global IVR platformsMonitor system performance, availability, and reliabilityRespond to incidents and operational issues in a timely mannerCollaborate with engineers, architects, QA, and partners during releases and incidentsTroubleshoot infrastructure, application, and voice-related issuesAssist in debugging IVR, Genesys, SIP, and call flow–related problemsAnalyze logs and metrics to identify root causes and improvement opportunitiesParticipate in on-call, evening, or weekend support as requiredQualifications:Experience supporting production systems in a DevOps or operations roleStrong working knowledge of cloud services (AWS)Strong experience with Unix/Linux environmentsHands-on Genesys experienceAbility to debug and troubleshoot Genesys IVR and SIP-related issuesExperience with MySQL or similar relational databasesSolid understanding of networking fundamentalsExperience with Infrastructure as Code (IaC) concepts and practicesAbility to run network analysis tools such as WiresharkStrong troubleshooting and problem-solving skillsAbility to collaborate effectively across technical teamsNice to have:Experience with Apache Tomcat and HTTP ServerFamiliarity with monitoring and logging tools such as SplunkExperience with Genesys configuration and troubleshootingKnowledge of SIP and call center systems operationsPrior experience supporting IVR or voice platformsAdditional Information:We offer:Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.